Refund Policy
Last updated: June 2026
1. Eligibility for Refunds
Refunds may be requested when a service is not delivered as described, when a Service Provider cancels a confirmed booking, or when there is a demonstrable quality issue reported within 48 hours of service completion.
2. Refund Process
To request a refund, contact our support team through the app or email info@qaziyo.com within 7 days of the service date. Include your order number and a description of the issue.
3. Refund Timeline
Approved refunds are processed within 5-10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
4. Partial Refunds
In cases where part of a service was completed satisfactorily, we may issue a partial refund reflecting the incomplete or unsatisfactory portion.
5. Non-Refundable Circumstances
Refunds are not provided for services cancelled by the Client within the provider's stated cancellation window, for dissatisfaction due to unclear expectations, or for issues caused by the Client.
6. Dispute Resolution
If a refund request is disputed, Qaziyo will review the booking details, communications, and evidence provided by both parties before making a final decision.
7. Contact
For refund-related questions, contact us at info@qaziyo.com or +256 701953234.